UPPER Home sends automatic emails alerting you with shipping updates. For tracking numbers, please allow for up to 48 hours for tracking numbers to be updated with information.
For "DELIVERED" notifications, please note that your package has been delivered based on the updates by the courier. Sometimes your package may be marked as “DELIVERED” prematurely. The following information can be useful to you if you received a delivery email, but did not receive your order.
IMPORTANT: Always double check your mailbox, packages can be small and do not always need to be dropped off at your front door. Make sure to ask your family members or roommates that you live with to see if they picked up your package. If you have a front desk be sure to check in with the desk attendant.
Domestic Orders
USPS (United States Postal Service):
USPS delivery has a system that sometimes automatically updates a shipment as “delivered” by mistake. It is best to wait another day or two because your package will most likely arrive in the next day or so. For helpful information about your parcel always call your local post office, not the USPS hotline. Your local office can give you more information on your package such as who it was delivered by, and the exact day and time of delivery. If you’re package never arrives, you will need to file a claim through the post office by phone or online: https://www.usps.com/help/claims.htm
FedEx:
Always allow one extra business day for your package to arrive If you’re package never arrives, you will need to file a claim through the Fedex by phone or online: https://www.fedex.com/en-us/customer-support/claims.html
UPS:
Always allow one extra business day for your package to arrive. If you’re package never arrives, you will need to file a claim through the UPS by phone or online: https://www.ups.com/us/en/help-center/claims-support.page
International Orders
All Couriers:
Always allow a couple days from when your package is marked as “Delivered" for it to be ready for pickup. There is often a delay from the time that your parcel is updated as “Delivered” and when you are contacted to pick up your package. Please always be patient and check your mailbox daily!
For helpful information about your parcel always call your local postal service or customs office for an update on delivery.
For further questions or concerns, feel free to reach out to us at
support@upperandhome.com.